Beyond design.Building your future.
Websites, brands and AI automation for small businesses across Australia.
Trusted by Australian businessesacross multiple industries.
Restaurants, healthcare, disability care, real estate, finance, trades and professional services across Melbourne and beyond.










Selected projects forambitious local brands.
Website Development
Custom websites that rank in Google, work on every device and turn visitors into enquiries.







AI that does the admin.You do the work you love.
Three practical AI services for small businesses. They plug into the tools you already use, and a person always approves what goes out.

AI Lead-to-CRM Automation
Every enquiry captured, qualified and in your CRM in seconds, with a follow-up already drafted.

AI Document & Quote Automation
Turn job notes, forms and PDFs into accurate quotes and documents your team just checks and sends.

Custom AI Knowledge Assistant
An assistant that answers customers and staff from your own policies, price lists and FAQs.
From first callto launch day, in 4 steps.
Strategy
We start with a structured one-on-one call to understand your goals, customers and competitive landscape. Research identifies what your audience is searching for and where your competitors fall short. From there, we build a clear action plan: what to build, what to say and how to stand out.
Design
Strategy shapes a visual blueprint: wireframes, page layouts and a brand aesthetic that’s authentically yours. Every design decision is tied to user behaviour — how visitors move, what builds trust and what drives action. You review and approve before a single line of code is written.
Develop
Approved designs are built into a fast, mobile-responsive website with clean, maintainable code. We test across all major devices and browsers: iOS, Android, Chrome, Safari...before handing you the keys. Hosting setup, domain connection and go-live support are included.
Support
Launch is the starting line, not the finish. We handle content updates, technical fixes and performance checks so your website stays accurate, fast and effective. Most of our clients treat us as their in-house web team without the cost of a full-time hire.
Start small or go all in.Quotes after a free call.
A professional website and brand basics for a new or growing local business, built to present well and be found in Google from day one.
- Responsive website (desktop, tablet and mobile)
- Logo and basic brand guidelines
- Contact and enquiry forms
- Google Business Profile setup
- On-page SEO foundations
A complete website, brand and marketing system for a business ready to grow, designed to attract more enquiries and convert them.
- Custom website or e-commerce store
- Full logo, colour, typography and brand guidelines
- Social media content, paid ads and monthly management
- SEO with keyword tracking and monthly reporting
- Ongoing support and content updates
AI automation that handles lead capture, quoting and customer questions for your business while your team keeps control of everything that goes out.
- AI Lead-to-CRM automation (web forms, Facebook, email)
- AI document and quote automation
- Custom AI knowledge assistant
- Human review built in before anything is sent
- Monthly accuracy tuning and review
Notes for owners whowant more from online.
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Company to design website: custom design vs ready-made templates
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Website design agency Melbourne: how much does it really cost in 2026?
Hiring a website design agency in Melbourne? Get a clear, honest breakdown of costs — from brochure sites to ecommerce — plus what's included and what to watch out for.
Questions?We’re here to help.
Can’t find your answer? Call us on 0449 616 668 or send a message.
01How much does a website cost?
Website prices at AB Agency start from $650 for a basic informational site, $1,000–$1,500 for a custom small business website, and $2,000+ for e-commerce or complex builds. Every quote is itemised: design, development and SEO foundations are priced separately so you see exactly what you’re paying for. Hosting, domain and ongoing maintenance are quoted upfront. We offer a free consultation before any commitment.
02How long does a website take to build?
A basic informational website typically takes 7 business days from brief to launch. A custom small business site takes about 10 days. E-commerce and custom builds take 2–3 weeks depending on scope and complexity. Timelines assume timely client feedback at each review stage. We provide a project schedule at the start of every engagement so you know exactly what happens and when.
03Do you build e-commerce websites?
Yes. AB Agency builds e-commerce websites on WooCommerce (WordPress) and Shopify, depending on your product range and requirements. Every build includes product page setup, shopping cart, secure checkout, payment gateway integration (Stripe, PayPal or bank transfer) and a CMS so you can manage inventory and orders yourself. Product pages are optimised for Google search as standard.
04Can I make changes to my own website?
Yes. Every website we build is handed over with a CMS that lets you update text, images, blog posts and pages without any coding knowledge. We include a personalised training session at launch. If you’d prefer us to handle updates, we offer monthly maintenance plans. You own your website and all its files outright, there’s no lock-in.
05Will my website be mobile friendly?
Every website we build is fully responsive. It automatically adapts to look and work correctly on smartphones, tablets and desktop computers. We test on iOS and Android across Chrome, Safari and Firefox before launch. Mobile-friendliness is a Google ranking factor, so responsive design is included in every project as standard, not an optional add-on.
06Have you built a website in my industry?
AB Agency has built websites for businesses across professional services, accounting and finance, healthcare, disability care, real estate, hospitality, retail, trades and e-commerce. You can browse completed projects in our portfolio. If you don’t see your industry listed, get in touch - we’ve likely worked in an adjacent field and are happy to discuss your specific requirements.
07What do the new AI services actually do?
AB Agency offers three AI automation services for small businesses.
AI Lead-to-CRM Automation reads new enquiries, scores them and creates a CRM contact with a drafted follow-up in under 20 seconds.
AI Document & Quote Automation turns site visit notes or client forms into a branded, GST-applied quote ready for your approval.
The Custom AI Knowledge Assistant is a chat tool trained on your own documents: price lists, FAQs, service policies - that answers customer and staff questions accurately, citing its source each time. A staff member reviews all AI output before it reaches a client.
08Do you redesign existing websites?
Yes. We regularly take over and redesign existing websites, whether they’re outdated, slow, hard to manage or simply no longer reflect the business. We begin with an audit of your current site to identify what’s working and what isn’t, then redesign from discovery. Your content, domain and SEO history are preserved where possible.
09Do you provide ongoing support after launch?
Yes. We offer monthly support and maintenance plans that cover content updates, security patches, performance monitoring and technical fixes. You’re not required to take a support plan, but most clients find it worthwhile rather than managing updates themselves or hiring separately for ad hoc fixes.
10Where are you based? Can you work with businesses outside Melbourne?
AB Agency is based in Melbourne, Australia. We work with small businesses across Australia, including Sydney, Brisbane, Adelaide and regional areas - entirely remotely where needed. All strategy, design review and handover sessions are available via video call. Distance has never been a barrier to a successful project.









Ngoc Ngoc · Owner
Khanh Ly Tran · Owner