Custom AIKnowledge Assistant
A private AI assistant trained on your own content. It answers customer questions after hours and helps staff find the right policy, price or procedure in seconds, always showing exactly where the answer came from.
Overview
Your knowledge lives in PDFs, spreadsheets, emails and people's heads. We gather it, structure it and give it to an AI assistant that answers in your tone of voice.
It only answers from your approved content and shows its sources. When it is not sure, it hands the conversation to a person instead of guessing.
Why it matters
Customers want answers at 9pm. Staff want answers without interrupting you.
- Always on. Answers customers 24/7, outside business hours and without staff involvement.
- Your content only. Grounded in approved documents.
- Sources shown. Every answer links to where it came from.
- Faster onboarding. New staff find the right procedure or policy in seconds, on their own.
- Knows its limits. Hands tricky questions to a person.
- Gets better. Monthly reviews identify gaps and update answers as your business changes.
Our process
Collect
Gather your policies, prices, FAQs and procedures.
Structure
Clean, organise and fill gaps before training begins.
Configure
Set tone of voice, answer limits and hand-off rules.
Test
Test with real questions from your team and customers.
Launch
Deploy website chat widget and internal staff assistant.
Improve
Fill gaps using questions from real conversations.
Everything your businessneeds online.
Questions?We’re here to help.
Can’t find your answer? Call us on 0449 616 668 or send a message.
01What exactly is a Custom AI Knowledge Assistant?
A Custom AI Knowledge Assistant is a chat tool trained on your own business documents — service policies, price lists, FAQs, staff handbooks and procedures. It answers questions from customers on your website and from staff in an internal tool, pulling responses only from your approved content and citing the exact source document for every answer.
02Where does the assistant appear?
The assistant can be deployed as a chat widget on your website for customer questions, as an internal tool your team accesses via a link or app for staff questions, or both. Dual-channel deployment, website chat and staff tool from the same assistant, is currently in development and available to select clients. Website chat is available now. Ask us about staff assistant access during your free call.
03What happens when it doesn't know the answer?
When the assistant isn't confident, it says so and escalates to a human contact — rather than guessing. The escalation path is configured during setup: suggest calling your office, opening an email or passing the chat to a team member. It never fabricates an answer not supported by your documents.
04How long does setup take?
Most implementations take 2–3 weeks from the initial knowledge audit to go-live. The timeline depends on how much content needs to be cleaned and structured before training, and how many channels (website and/or staff) are being deployed. A testing phase with real questions from your team runs before launch.
05How is this different from a standard website chatbot?
Standard chatbots follow scripts, they only answer questions that were pre-programmed. A Custom AI Knowledge Assistant reads and understands your documents and answers any question within its scope, in your tone of voice, citing its source. It handles variations in how questions are worded and escalates gracefully when it reaches its limits, rather than looping through canned responses.
06Is my business data safe?
Yes. Your documents are used only to train your own assistant, they are never shared with or accessible to other businesses. The assistant only draws from content you approve. We document exactly which systems store your data during onboarding and can host within your chosen cloud provider (Google, Microsoft) where your plan allows.